Returns & Refunds

Can I get a refund for the item I received?

Refunds are available for unopened and sealed items. Please return the product in its original condition. Once we inspect and verify that it remains unopened, we will process a refund to your original payment method.

What if the item I received is faulty? Can I get a replacement?

If your item is faulty, please return it to us. Once we inspect the product and confirm the issue, we will gladly issue a replacement or a full refund.

What if my item is damaged during shipping?

If your item arrives damaged, please contact us immediately and return it. Once we verify the damage, we will process it under our faulty item policy (offering a replacement or refund).

How long do I have to request a refund or exchange?

You must contact our Customer Support team within 180 days of purchase to initiate a refund or exchange request.

How do I start a return or exchange?

Before returning any item, please contact our Customer Support team. We will provide you with the correct return address and step-by-step instructions.

Who pays for return shipping?

Return shipping costs vary depending on the reason for the return. Please check with our Customer Support team before sending your item back.

Can I exchange an item simply because I changed my mind?

Exchanges are generally reserved for faulty items. If you changed your mind, please reach out to us first to see if an exception can be made for your specific case.

How long does a refund take?

Once processed, refunds are issued directly to your original payment method. The exact timeframe for the funds to reflect in your account depends on your payment provider.

Where will my refund be sent?

All refunds are automatically credited back to the original payment method used during checkout.

How do I contact customer service for help?

If you have any questions regarding returns or exchanges, click the “Contact Us” widget in the bottom-right corner of the website. Our team is happy to assist you!