Here is the English translation of the shipping policy:

VYRA VAPE Australia – Shipping Policy

Welcome to VYRA VAPE Australia. We are committed to delivering your order quickly, safely, and discreetly. This policy outlines our order processing procedures, shipping options, estimated delivery times, and customer support guidelines.

Note: Delivery times listed below are estimates and may vary due to carrier delays, public holidays, extreme weather, or customs processing.

1. Order Processing Time

  • Standard Orders: All orders are processed and shipped within 1–2 business days (Monday through Friday, excluding public holidays).

  • Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

  • Peak Seasons: During promotional sales, holidays, or major product launches, order processing may take an additional 1–2 business days. We appreciate your patience!

2. Shipping Methods and Delivery Times

We offer nationwide shipping across Australia and ship to select international destinations.

🇦🇺 Shipping Within Australia

Shipping Method Estimated Delivery Time Details
Standard Shipping 2–7 business days Reliable delivery for everyday orders.
Express Shipping 1–3 business days Priority processing and expedited transit.

Remote areas may require additional transit time.

🌐 International Shipping

  • Estimated Time: 7–21 business days (varies depending on destination and customs clearance speed).

  • Shipping rates and available delivery options will be automatically calculated at checkout based on your delivery address and total parcel weight.

3. Shipping Rates & Free Shipping Offers

  • Shipping fees are calculated in real time at checkout.

  • Free Shipping: We regularly run threshold-based free shipping promotions. Any ongoing free shipping offers will be clearly displayed on the checkout page or in the announcement bar at the top of the page.

4. Real-Time Order Tracking

Once your order leaves our warehouse, you will automatically receive a shipment confirmation email containing your unique tracking number and carrier link.

After receiving your confirmation link, please allow up to 24 hours for tracking updates to appear on the carrier’s portal.

5. Parcel Issues: Delays, Damage, and Loss

We take great care in packaging your order, but issues can occasionally occur during transit.

Parcel Delays

If your parcel has not arrived within the estimated timeframe:

  • Please check your tracking link for the latest transit updates or carrier notices.

  • If there are no updates, please contact us within 14 days (for Australian orders) or 30 days (for international orders) of dispatch so we can open an investigation with the carrier.

Damaged Upon Arrival

If your package arrives with visible damage or broken items inside:

  • Step 1: Take clear, high-resolution photos of the outer packaging, shipping label, and damaged items.

  • Step 2: Contact our support team immediately at support@vyravape.com.

  • Step 3: Our team will work directly with the courier to resolve the issue and arrange a replacement or resolution.

6. Delivery Address Accuracy & Failed Deliveries

Please double-check your shipping address at checkout. Vape Loft Australia is not responsible for delayed or lost parcels resulting from incorrect or incomplete addresses provided by the customer.

  • Redelivery Fees: If a package is returned to our warehouse due to an invalid address or being unclaimed, additional shipping charges will apply for redelivery.

7. International Customs, Taxes, and Import Duties

International orders may be subject to import duties, Value Added Tax (VAT), or local customs fees levied by the destination country.

  • Customer Responsibility: These charges are not included in our product prices or shipping costs at checkout and must be paid by the recipient upon arrival.

  • We strongly recommend checking your local import laws and fee regulations before placing an order.

8. Age Compliance and Legal Restrictions

  • Strict Age Verification: We strictly comply with Australian laws and regulations regarding e-cigarettes and vaping products. Under no circumstances do we ship to minors or individuals under the legal age limit.

  • Restricted Destinations: If local laws prohibit us from legally shipping certain products to your region, we reserve the right to cancel the order and issue a full refund.

9. Order Modifications and Cancellations

We process orders quickly to ensure timely dispatch. If you need to modify or cancel your order, please contact us immediately.

Once an order status changes to “Processed” or “Shipped,” we are unable to alter shipping details or halt delivery.

Contact Customer Support

Have questions about your shipment? Our customer support team is here to help!

📧 Email: support@vyravape.com

⏰ Response Time: We strive to respond to all inquiries within 1–2 business days.